SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Picky House (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods arrived in Tomsk (Siberia) in 3 weeks. Was very carefully packed, the risk of damage is low.
Really nice, just like the picture. The drawings inside are printed so I will need to be careful when washing but otherwise very very pretty.
Yes, the set is just space! I love it very much! Live even better!, the color is rich, there is nothing to complain about! Super! all the stars!😘
Indooo product. I'm In Love
They are beautiful and very fine cups, it is just what I expected to receive.
Very well packed
Nice
Lovely set! I love the order! Very beautiful cups! The order was packed was just excellent, I opened the spruce myself)) Definitely recommend to order. Thank you!
It looks as described. It is packed very well. The material and design are fantastic. My wife was very satisfied.
They are beautiful. They were well packed although the box was tampered with by the supplier.
Very elegant cup. I bought 2 pattern and test. Now I ordered set.
Beautiful cups. The parcel was combined with another, respectively, original label, which is fragile inside, turned out to be invisible. The box was all dented, the foam inside was also crumpled, but the cup and saucer did not break. The only thing I don't really like about this particular set is a spoon
Really beautiful!! N feel free c is very beautiful And very fast
The tea pair is very beautiful, only a long delivery
Well packed!
Everything is fine! thank you!
Even though I found the cups quite expensive, am really happy with it and considering to order 2 more to have a set! It's a unique style.
Perfect!
Very pretty, just what I needed. It's not a large thick 300ml mug, but a nicely sized cup for tea with thinner edges that feel great against your lips. It's lovely, and came with its matching saucer and a golden spoon. I'm going to order more.
They are beautiful!! I love it!
its perfect, as on the image, thank you)
Super worth. Is beautiful and came well packed. Also found great. Really about 200 ml