SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Picky House (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is no framed canvas then i make framed with it. I love it now to hang it up will send a picture once done.
I like this canvas. No framed.
It matches the style of the family very well, and the painting technique is also very good.
The color is very clear and the material is also good, suitable for modern style.
It looks better than the picture and has a simple color style.
Painting texture is good, and the actual product looks even better than the picture.
Everything was done as I requested when I sent the order. The picture corresponds to the description and photo. Came without damage.
Decorative paintings are very artistic, with good texture and bright colors.
actual picture of this painting is really beautiful, with a responsible appearance and good texture.
Very satisfied, the color matches the merchant's image, and the size is also just right.
I liked everything! Came all quickly by courier to the apartment) Thank you very much!
The picture is very beautiful. Masterpiece👍Thank you
Very simple abstract style, as shown in the original image, without color difference.
The material is very good, very satisfied with a shopping trip.
It is a hand-painted knife painting with clear texture.
A purely hand-painted painting with full paint.
Decorative paintings are particularly suitable for hanging in the corridor.
The real object is more beautiful than the picture, and the color is gorgeous. The picture has gold foil, which is very popular.
This painting decorated my house, this picture hanging on the wall, looks particularly beautiful.
The canvas is cool, although it came with small cracks in the paint. Long shipment, waited 2 months.
The color is not different from the real thing. It looks great when hung on the wall.
The hand-painted painting is different. It has a good texture. Porch painting is the soul of home.
The painting is very beautiful. It matches my family very well. It's purely handmade.
The delivery speed is very fast. I was very satisfied with my shopping.
The size recommended by the customer service is very suitable. It's my favorite style and the price is affordable.